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What to Outsource in IT Operation

Datalink on Wednesday, June 04, 2014

In my last post, I tried to simplify the decision making process of when to outsource. We boiled it down to the fact that if you need help (of any kind) and you’re not evaluating outsourcing alternatives then you are at a competitive disadvantage. I truly believe that. When done properly, outsourcing is one of the most effective avenues [...]

Rethinking IT Operations - Winning the Race

Phil O'Konski, Practice Director of Managed Services on Thursday, April 03, 2014

Formula 1 cars are very similar to IT operations. Private cloud infrastructures are integrated solutions that require constant vigilance to meet the dynamic challenges of the business. They must deliver top performance, availability, and capacity over their lifespan.

Why do so many monitoring deployments fail?

John Richardson, Senior Manager on Monday, March 25, 2013

Monitoring is more important than ever in this era of virtualization and cloud. Good performance data is critical to getting the most leverage from your servers while maintaining stability, and it’s getting harder than ever to work without performance data. As you build out your private cloud, you’ll find [...]

Change Leads to Opportunity

Phil O'Konski, Practice Director of Managed Services on Wednesday, December 19, 2012

I have talked to many clients recently who have experienced the challenge of trying to replace a rare skill set within their organization. Unexpectedly watching that skill set and knowledge walk out the door puts a strain on operations, and usually puts high business impact efforts on hold. Those same clients are feeling the [...]

Making IT Experts

Juan Orlandini, Chief Technology Officer, North America & Distinguished Engineer on Friday, November 09, 2012

A few years ago, Malcom Gladwell wrote Outliers. One of the major premises of this book is that to become an expert at any field requires 10,000 hours of practice. He based that number on research that established most experts in any field only achieved greatness after spending at least that amount of time honing their crafts. What’s [...]

Cherry picking

Juan Orlandini, Chief Technology Officer, North America & Distinguished Engineer on Tuesday, June 19, 2012

You might recall that we’ve been hard at work on a managed backup service for our customers. To build that service, we took some hard-earned lessons (I call them scar tissue) and distilled them down to repeatable solutions.

Why so quiet?

Juan Orlandini, Chief Technology Officer, North America & Distinguished Engineer on Tuesday, June 05, 2012

You might have noticed that things have been somewhat quiet around here. I certainly haven't posted for some time. We’ve been quietly working on something really great, and we needed to focus on that. It’s now time for us to publicly announce what we've been up to.

What is slow?

Phil O'Konski, Practice Director of Managed Services on Monday, June 04, 2012

Last week, I was visiting with a customer, and they were sharing a common problem. An end user calls and says, "our application is slow." Their challenge is familiar to many customers I've met.

Introducing the new managed monitoring service

Phil O'Konski, Practice Director of Managed Services on Tuesday, May 08, 2012

Hi, I’m Phil O’Konski. I’m the director of managed services integration at Datalink. I’ll be joining my counterparts in this blog space and will be offering data center monitoring insights from time to time. Most often, my posts will reflect key considerations and best practices, as well as related conversations with IT organizations about data center monitoring.

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