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Pivots With Purpose

Financial services

 

Impact at a glance

2X faster emergency response times
Optimized staging of 15,000 vehicles and assets
Improved safety and service for 4+ million major metropolitan population
Real-time data supporting 3,000+ unformed personnel

Keys to success

Checkmark
Leaning into an untapped customer base

Unlocking a new cohort of tech-savvy customers was a great business outcome to inspire a solution. After reevaluating communication channels, a chatbot emerged as the most
viable solution.
Roadmap
Understanding customer needs

Chatbots boast a variety of capabilities — but being intimately aware of specific end-user preferences is key to strategic
design and functionality.
 
Empower the team
Iterating after implementation

No matter how well designed an AI algorithm initially is, there will always be room to grow. Evaluating instances in which the chatbot is unable to provide an answer is driving continuous improvement.

Planning your next pivot?
Insight can help. Contact us to learn about our expertise across data and AI, cybersecurity, modern platforms and much more — from building and deploying solutions to ongoing management and support.

Contact our team