UCaaS and CCaaS

Whether connecting with fellow teammates or supporting a customer with an issue, you need solutions that provide flexibility and scalability. Insight can help you shift from on-premises to cloud solutions for truly modern experiences.

Multichannel modernization

Our global, digitized, always-on world demands that businesses stay on the leading edge of technology and innovation. Collaboration, productivity, and customer support frameworks need to shift in light of today’s employee and customer expectations.

Insight can help your organization pinpoint areas of opportunity and shape, deploy, and deliver Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions that enable broad transformation. Clients partner with Insight to:

  • Improve the customer and employee experience.
  • Increase revenue and lower costs.
  • Ensure regulatory compliance and strengthen security.
  • Boost productivity and reduce complexity.
  • Enable scalability and responsiveness.

Rent-A-Center adopts unified communications solution

As part of an ongoing modernization strategy to reduce the cost and complexity of communications, Rent-A-Center wanted to unify and shift its communication applications across 3,500 locations to the cloud. Read the case study to learn how Insight helped the client achieve its goals.

Read the client story

The way you work

Power collaboration like never before with relevant and timely services:

Managed Collaboration for Microsoft Teams Voice

Our team provides expert services to help your organization increase visibility, ensure ongoing support, and maximize your Microsoft Teams investment.

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Collaboration Services for Cisco UCM Cloud

Receive support for every step along your journey to cloud communications — from design and deployment to infrastructure evaluation and solution management.

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Collaboration Services for Cisco Webex Calling

Get end-to-end care for your Cisco Webex Calling service from a trusted Cisco partner. We help you accelerate migration and leverage existing solutions.

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Achieve customer centricity.

Leading organizations prioritize the customer experience, putting it at the center of business strategy. The key challenge remains balancing the need to deliver exceptional customer support with bottom-line considerations.

We offer a way to elevate the customer experience while reducing support costs, through Insight Contact Center as a Service (CCaaS). By combining the best of technology and human resources, this service helps you revolutionize your support organization for maximum outcomes. Learn more here.

Contact Center as a Service (CCaaS)

Using Analytics to Optimize Microsoft Teams Voice and Meetings

Reporting and insights are essential to maximizing your Microsoft Teams investment. Learn best practices for using analytics from experts at Insight and Vyopta.

Watch the webinar

5 Benefits of Cloud Communications — Why UCaaS?

UCaaS is an easy and efficient way to manage collaboration and communication across your organization. Discover its top five benefits.

View the infographic

Modernize and manage voice, collaboration, and customer support solutions with expert help.