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Simply the best support

Spanning individual technologies and unified, multivendor virtual data center solutions, Insight OneCall™ Support Services give you comprehensive coverage available via a single point of contact to help your business always be at its best.

From issue to resolution

IT environments today are complex. So, when something breaks, it isn’t always easy to identify where the problem started and how to fix it in a timely manner.

Insight OneCall Support Services enable you to go from incident to resolution with one partner dedicated to your systems’ performance and health. Benefit from a team of on-call remote and field-based engineers who are not only experts in the technologies you have in place, but will grow deeply familiar with your unique environment over time.

Our clients experience tangible benefits:

  • Faster incident resolution 
  • Increased uptimes
  • Improved IT service levels
  • Lower risk
  • Greater cost control

View the solution brief here.

Featured case study

A mutual insurance and benefits provider wanted to modernize its IT environment and operations. Find out how Insight services, including Insight OneCall Support Services, is helping the company achieve its goals.

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Designed for your success

Insight OneCall Support Services offer distinct advantages over any other support option on the market.

Real-time support

Real-time support

Our engineers respond directly to the majority of service requests within 60 seconds or less.

Solution-level support

Solution-level support

We offer single-point-of-contact support for services and products from a variety of vendors.

Expertise and proficiency

Expertise and proficiency

Our engineers offer extensive training, advanced-level certifications, and specialized expertise.

Team breadth and depth

Team breadth and depth

Advanced and field-based engineers specialize in defined technology suites and provide Level 3 and Level 4 support.

Preventive support

Preventive support

OneCall Support includes audits and assessments for a proactive approach to IT operations.

Three customer support centers

Three client support centers

Three fully staffed facilities offer three tiers of support, specialized incident handling, and exceptional accessibility.

220+ support services engineers
1500 incidents a month
80+ OEM certifications
Resolve more than 90%25 of incidents in-house
Guaranteed 15-minuted response for critical (P1) issues

 


Backed by leading OEMs

The vendors whose products power your business rely on us to deliver expert support services. We work closely together to align around solutions and capabilities, build qualifications and skills, and ensure organizations like yours can maximize the performance of systems and infrastructure.

We offer an additional level of support for unified solutions with strategic components from vendors like NetApp, VMware, Cisco, and others. These include virtual data center solutions, such as FlexPod and Hitachi UCP.

Learn more about our specific partner capabilities: 


Aruba
Cisco
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dell logo

HPE logo

Lenovo

netapp logo
palo alto networks logo
pure storage logo

rubrik logo

veritas logo
 

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Discuss Insight OneCall Support Services with one of our experts.

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Insight OneCall Quick Reference Card

Learn more about how we deliver our industry-leading services. Find out about our case flow, support response policy, priority levels, and more.

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