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Spanning individual technologies and unified, multivendor virtual data center solutions, Insight OneCall™ Support Services give you comprehensive coverage available via a single point of contact to help your business always be at its best.
IT environments today are complex. So, when something breaks, it isn’t always easy to identify where the problem started and how to fix it in a timely manner.
Insight OneCall Support Services enable you to go from incident to resolution with one partner dedicated to your systems’ performance and health. Benefit from a team of on-call remote and field-based engineers who are not only experts in the technologies you have in place, but will grow deeply familiar with your unique environment over time.
Our clients experience tangible benefits:
View the solution brief here.
A mutual insurance and benefits provider wanted to modernize its IT environment and operations. Find out how Insight services, including Insight OneCall Support Services, is helping the company achieve its goals.
Insight OneCall Support Services offer distinct advantages over any other support option on the market.
Our engineers respond directly to the majority of service requests within 60 seconds or less.
We offer single-point-of-contact support for services and products from a variety of vendors.
Expertise and proficiency
Our engineers offer extensive training, advanced-level certifications, and specialized expertise.
Team breadth and depth
Advanced and field-based engineers specialize in defined technology suites and provide Level 3 and Level 4 support.
OneCall Support includes audits and assessments for a proactive approach to IT operations.
Three client support centers
Three fully staffed facilities offer three tiers of support, specialized incident handling, and exceptional accessibility.
The vendors whose products power your business rely on us to deliver expert support services. We work closely together to align around solutions and capabilities, build qualifications and skills, and ensure organizations like yours can maximize the performance of systems and infrastructure.
We offer an additional level of support for unified solutions with strategic components from vendors like NetApp, VMware, Cisco, and others. These include virtual data center solutions, such as FlexPod and Hitachi UCP.
Learn more about our specific partner capabilities:
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Learn more about how we deliver our industry-leading services. Find out about our case flow, support response policy, priority levels, and more.