End-user support

Keep pace with end-user needs as the workplace shifts, all while keeping costs down. Insight delivers customized, proven end-user support solutions — trusted by thousands of business leaders around the globe.

Modern. Proven. Adapted to your business.

Today’s workforce includes some of the most digitally savvy end users in history, newly remote workers, and hybrid workers who have been on- and off-site for decades. How do you ensure your end-user support meets diverse needs and delivers on key business requirements?

Simplify and manage end-user environments with comprehensive solutions from Insight — built on industry best practices and tailored to each unique environment. We’ll help you:

  • Improve the end-user experience.
  • Reduce end-user support costs.
  • Eliminate shadow IT and reduce associated risk.
  • Increase stability via program governance.

Workplace Services Assessment

How does your end-user support environment measure up? Get an objective evaluation of its strengths and areas of opportunity in a robust assessment.

View the solution brief

Ways we help



Give employees the knowledge and tools they need to resolve issues fast. We help you enable automatic resolution for password resets, access management, new hire questions, and more.

1:1 support

1:1 support

No matter where your employees are, we can help them — even with complex issues. Rely on our in-house experts to deliver live support, virtual or walk-up, or by appointment.

Device solutions

Device solutions

Don’t let broken devices slow workers down. Our smart locker and IT vending machines simplify hot swap, while Managed Endpoint and Device Lifecycle Services provide full-spectrum care.

Expect results.

We’ve helped IT organizations across every industry increase reliability, boost flexibility, and transform end-user support.

10–15%25 ticket reduction via actionable self-service portal with knowledge bases
15–20%25 CSAT increase via enhanced channels and lower mean time to resolution
10–15%25 increase in first call to resolution via knowledge management best practices
9-hour productivity increase on average per employee per year
20–25%25 cost reduction by end of contract compared to year 1


Work with a differentiated partner.

  • Recognized for five consecutive years in the Gartner Magic Quadrant for Managed Workplace Services
  • ITIL & SLA-based service delivery with ServiceNow ITSM incident management integration
  • Four fully integrated U.S. service desks plus multilingual international support
  • 24/7/365 support for Level 1 – Level 3 issue resolution
  • 25+ years of service desk experience

Solutions in action

When a financial services company needed help transforming a disjointed support environment, our teams leveraged Managed Service Desk, Managed Office 365, and field support to unify — and optimize — across 300 locations.

Learn more in the client story.

High-quality, cost-effective end-user support is possible. Find it with Insight.