The Fine Art of Support Escalations

Datalink on Thursday, March 27, 2014

In today’s world, there are so many ways to access technical support, choosing the best and most effective option can be confusing. Because of that, customers often default to their local sales or engineering contact for “leverage.” While this can be somewhat effective, it’s not efficient, and if done repetitively, it [...]

When does it make sense to outsource IT?

Datalink on Thursday, March 20, 2014

The term outsourcing seems to stir up mixed emotions in people. First, when should you outsource? Second, how do you approach it in a way so as to not go down the path of the negative outcomes associated with outsourcing?