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Rethinking IT Operations - Winning the Race

Phil O'Konski, Practice Director of Managed Services on Thursday, April 03, 2014

Formula 1 cars are very similar to IT operations. Private cloud infrastructures are integrated solutions that require constant vigilance to meet the dynamic challenges of the business. They must deliver top performance, availability, and capacity over their lifespan.

The Fine Art of Support Escalations

Datalink on Thursday, March 27, 2014

In today’s world, there are so many ways to access technical support, choosing the best and most effective option can be confusing. Because of that, customers often default to their local sales or engineering contact for “leverage.” While this can be somewhat effective, it’s not efficient, and if done repetitively, it [...]

When does it make sense to outsource IT?

Datalink on Thursday, March 20, 2014

The term outsourcing seems to stir up mixed emotions in people. First, when should you outsource? Second, how do you approach it in a way so as to not go down the path of the negative outcomes associated with outsourcing?

NetBackup 7.6 and VMware Accelerator

Juan Orlandini, Chief Technology Officer, North America & Distinguished Engineer on Tuesday, February 25, 2014

In my last blog, I touched on the benefits of the newly released Symantec NetBackup 7.6. Here, I want to get specific and describe the VMware Accelerator feature. What's happening under the cover involves several key technologies.

NetBackup 7.6 is here!

Juan Orlandini, Chief Technology Officer, North America & Distinguished Engineer on Tuesday, February 11, 2014

A couple of weeks ago we held our Tech Tuesday session on the new features in NetBackup 7.6 and it garnered the greatest attendance to date. Clearly, there's interest in this topic, and based on the questions we received afterward, there's still some confusion on what the new features are and how they work. Over the next few blogs, I'll attempt to clear up the confusion.

Debunking Myths of Managed Services

John Richardson, Senior Manager on Friday, September 27, 2013

Today’s IT leaders are pressed more than ever to deliver not just technology to their internal and external customers, but well packaged services with easy to understand scopes, SLAs and pricing. They need the people and processes to deliver them and the automation to measure and report on the services their customers are consuming.

Roll out the (hybrid) clouds for VMworld 2013

Kent Christensen, Practice Director on Friday, August 23, 2013

Datalink, along with 20,000 of our close friends have been busy getting ready for VMworld 2013 in San Francisco next week. The virtualization and cloud event that is primarily customer focused is sure to be a busy week. VMware will be rolling out the latest information about updates on major initiatives like vCloud, Software Defined Data Center, End User Computing and vCloud Hybrid Services.

Top Three Things to Know Before You Migrate to Clustered Data ONTAP

Jeevan John, Regional Principal of Consulting Services on Tuesday, July 23, 2013

Although many NetApp customers might understand the significance of the word “migrate” in the title of this blog, to many it may still be a surprise. Yes, moving from the traditional NetApp 7-mode to the newer clustered Data ONTAP requires a data migration, unlike seamless upgrades that customers are used to with the previous versions.

Competing with Amazon a la the Discipline of Market Leaders

John Richardson, Senior Manager on Thursday, July 18, 2013

Preface: Many IT organizations must now defend their existence in the face of public cloud providers, like Amazon, that are frequently being used to circumvent IT processes. IT needs to be able to respond to the business faster -- going beyond the ability to simply provide a new server -- and evolving from [...]

The cloud isn’t just about technology — it’s much more

John Richardson, Senior Manager on Wednesday, May 22, 2013

The cloud isn’t just about technology. And you may be surprised to learn that the private cloud project moving slowly through your architecture group should really be your number one priority. But your team may not know it and may not be treating it that way. So what else is the cloud about? It’s also about giving your users what they want, the way they want it. For instance:

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